We're here to help
Have questions about Uploog, need help with a transfer, or want to discuss business options? Reach out to our team directly.
Email Support
Drop us an email and we'll get back to you as soon as possible.
Average response time: 24-48 hours. Priority support available for paid plans.
How can we help?
Technical Support
Experiencing issues with a specific URL or cloud connection? Send us the details and our engineering team will investigate.
Billing & Plans
Questions about your subscription, top-ups, or custom enterprise quotes? We can help you find the right plan for your data needs.
Partnerships
Interested in integrating Uploog's high-speed transfer API into your own workflow or product? Let's discuss potential collaborations.
Feature Requests
Is there a cloud provider or a specific feature you'd love to see on Uploog? We build our roadmap based on user feedback.
Quick Support FAQ
Do you offer refunds?
Yes, we offer a 7-day money-back guarantee if you are not satisfied with the service and have used less than 10% of your quota.
Can I cancel my subscription?
Absolutely. You can cancel your subscription at any time through the Billing Portal in your account settings. You will retain access until the end of your billing cycle.
Is there an Enterprise SLA?
Yes, for enterprise customers with high-volume needs, we offer dedicated infrastructure and 99.9% uptime SLAs. Contact us for a custom quote.